Privacy Policy

Perth Auto Warehouse is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Perth Auto Warehouse manages personal information. It is structured as follows:

Personal information Perth Auto Warehouse collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Perth Auto Warehouse and complaints
Changes to Privacy Policy

1. Personal information Perth Auto Warehouse collects

The main types of personal information Perth Auto Warehouse collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Perth Auto Warehouse such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Perth Auto Warehouse's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Perth Auto Warehouse's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Perth Auto Warehouse's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Perth Auto Warehouse.

Perth Auto Warehouse collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Perth Auto Warehouse keeps of telephone calls, or emails received, or messages sent to Perth Auto Warehouse or posted on Perth Auto Warehouse's pages on social media);
Perth Auto Warehouse's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Perth Auto Warehouse collects personal information in connection with running its business directly from the individual concerned. On occasion Perth Auto Warehouse may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Perth Auto Warehouse stores personal information in electronic and paper form.

Perth Auto Warehouse uses and discloses personal information as follows:

to source vehicles and sell them to Perth Auto Warehouse's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Perth Auto Warehouse's customers and prospective customers;
to obtain products, services or information from Perth Auto Warehouse's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Perth Auto Warehouse knows about them);
to operate and manage Perth Auto Warehouse's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Perth Auto Warehouse. For example, Perth Auto Warehouse may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Perth Auto Warehouse also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Perth Auto Warehouse uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Perth Auto Warehouse uses in the operation of the computer program is browsing history on Perth Auto Warehouse's websites, name, contact information, and other information you may input into Perth Auto Warehouse's websites. The level of human oversight Perth Auto Warehouse provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Perth Auto Warehouse's staff.

4. Cookies

Perth Auto Warehouse uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Perth Auto Warehouse's web server. Perth Auto Warehouse may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Perth Auto Warehouse's platforms and those social media platforms. Perth Auto Warehouse's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Perth Auto Warehouse's website.

5. Links to other websites

Perth Auto Warehouse's website may contain links to third party websites. Perth Auto Warehouse does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Perth Auto Warehouse and do not wish to receive these communications from Perth Auto Warehouse in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Perth Auto Warehouse.

7. Overseas transfers

Perth Auto Warehouse's website/s are hosted in Australia. On occasion, a third party service provider Perth Auto Warehouse engages or that Perth Auto Warehouse is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Perth Auto Warehouse holds about them by contacting Perth Auto Warehouse during business hours on 0418 939 849 or via the contact page.

Perth Auto Warehouse may require an individual making a request to verify their identity before processing their request.

Perth Auto Warehouse will aim to respond to all requests promptly and within 30 days.

Perth Auto Warehouse may refuse a request where permitted or required by law. Perth Auto Warehouse will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Perth Auto Warehouse and complaints

If you have any queries, concerns or complaints about how Perth Auto Warehouse handles your personal information please contact Perth Auto Warehouse during business hours on 0418 939 849 or via the contact page. Perth Auto Warehouse may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Perth Auto Warehouse can understand the nature of your concern. In most cases, Perth Auto Warehouse will ask that you put your request in writing.

Perth Auto Warehouse takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Perth Auto Warehouse's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0418 939 849
Mailing Address: 1 Jackson St, Bassendean, WA, 6054

10. Changes to Privacy Policy

Perth Auto Warehouse may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.